General Terms and Conditions

Updated – February 2024

These General Terms and Conditions (“Terms”) describe how OneQnex (“we,” “us,” “our”) provides its products and services. By using our website, apps, or services, you (“Customer,” “you,” “your”) agree to these Terms.

If you have any questions, contact us:

1. Key definitions

  • Account Information: Your login details (username, password, or other credentials) to access secure parts of our site or app.
  • Agreement: Any contract you enter into with OneQnex (including subscriptions, orders, and service contracts).
  • Services: All products and services offered by OneQnex, including websites, mobile apps, design services, and digital subscriptions.
  • Site: Any website, platform, or application operated by OneQnex, including oneqnex.com.
  • Customer: Any person or business using our services or concluding an agreement with OneQnex.


2. Applicability of these Terms

These Terms apply to:
  • all offers, quotations, and agreements we provide,
  • all use of our websites and apps,
  • and all services delivered by OneQnex or on our behalf.

Your own general terms (if any) do not apply unless we agree to this in writing. If there’s ever a conflict between these Terms and a specific Agreement we sign with you, the Agreement will prevail.

We may update these Terms occasionally. If we make significant changes, we’ll notify you by email or via our website at least 30 days before they take effect.

3. Offers, orders, and agreements

  • Our offers and quotations are non-binding until we confirm your order in writing.
  • Obvious mistakes (such as typos or calculation errors) are not binding.
  • If you change our offer before accepting it, it counts as a new offer from you — we must confirm it first.
  • We reserve the right to refuse any order without giving a reason.

4. Performance of services

  • We deliver our services with care and professionalism but cannot guarantee specific outcomes.
  • Delivery times are indicative only and not strict deadlines. If we miss a target date, you must give us a reasonable period to correct it before taking other action.
  • We may involve third parties to perform part of our services.
  • You are responsible for providing accurate, complete, and timely information needed for our work.

5. Prices and payment

  • Prices are stated exclusive of VAT and other applicable taxes, unless explicitly mentioned otherwise.
  • Payment is due within 14 days of the invoice date, unless otherwise agreed.
  • If you fail to pay on time, we may:
    • charge statutory commercial interest and recovery costs,
    • suspend our services until payment is made,
    • and cancel any discounts or guarantees.
  • Payments cannot be withheld or offset against claims, unless we agree in writing.

6. Intellectual property

  • All intellectual property (including designs, code, trademarks, and know-how) remains ours or our licensors’ property.
  • You receive a non-exclusive, non-transferable license to use our services as intended under your agreement — no ownership is transferred.
  • You may not copy, distribute, resell, or reverse engineer our products or services without our consent.

7. Warranties and limitations of liability

  • We do not guarantee:
    • uninterrupted availability of our website or apps,
    • that any calculations, estimates, or forecasts are accurate, or
    • that services will achieve a particular result.
  • We are not liable for indirect or consequential damages (loss of profit, lost savings, business interruption, data loss, etc.).
  • Our total liability is limited to the amount you paid for the specific service or, if covered, the amount paid out by our insurer.
  • Nothing in these Terms excludes liability for intent or gross negligence.

8. Privacy and data protection

  • We process personal data in accordance with our Privacy Statement (available at https://oneqnex.com).
  • By using our services, you acknowledge that we may process and share personal data only as necessary to perform our contract, comply with legal obligations, and prevent fraud or abuse.

9. Confidentiality

Any non-public information we receive from each other during our cooperation must be kept confidential, unless required by law or with prior written consent.

10. Termination and suspension

  • We may suspend or terminate our services immediately if you:
    • fail to meet payment obligations,
    • provide inaccurate information,
    • violate these Terms,
    • or become insolvent or subject to bankruptcy proceedings.
  • You must pay for all work completed up to termination.

11. Force majeure

If we are unable to meet our obligations due to events beyond our reasonable control (e.g. natural disasters, strikes, government action, pandemics), we are not liable for any resulting delays or non-performance.

12. Governing law and disputes

  • These Terms and all agreements are governed by Dutch law.
  • Disputes will first be handled through good-faith negotiation. If we cannot resolve them, disputes will be brought before the court of The Hague, Netherlands, unless mandatory law states otherwise.

13. Final provisions

  • If any part of these Terms is invalid or unenforceable, the rest remains fully valid.
  • These Terms form the entire agreement between you and OneQnex unless otherwise agreed in writing.
  • You cannot transfer your rights or obligations to third parties without our written consent.